How can we help?

• Open Backmiles. If something is blocking detection, the Drives screen says so and offers a Fix button.
• Check location is set to Always (iPhone) or Allow all the time (Android), with precise location on.
• Very short drives (under about half a mile) aren't logged.
• Add a missed drive by hand with the + button; distance is worked out from the route.
• If Google Maps Timeline was on, you can also import that day (see Import past drives).

• Split in two (a stop for fuel or coffee): select both in History and tap Join.
• Wrong place name: open the drive and edit the place; Smart places use the new name from then on.
• Sorted wrong by Smart: tap the Smart badge to see why, change it, and choose whether to update the rule.
• Not a drive at all (a bus or a ride): delete it. Deleted drives can be restored for 30 days.

1. 1Settings → Backmiles → Location → Always, and Precise Location on.
2. 2Settings → Backmiles → Motion & Fitness on.
3. 3Settings → Backmiles → Background App Refresh on.
4. 4Low Power Mode can delay detection; drives may start late while it's on.
5. 5Don't swipe Backmiles away in the app switcher. iOS restarts it for drives, but it's slower.

1. 1Settings → Apps → Backmiles → Permissions → Location → Allow all the time, precise on.
2. 2Permissions → Physical activity → Allow.
3. 3Apps → Backmiles → Battery → Unrestricted (or “Don't optimise”).
4. 4Samsung: Battery → Background usage limits → add Backmiles to Never sleeping apps. Xiaomi, Huawei, OnePlus and others have similar switches; dontkillmyapp.com lists them per brand.
5. 5Battery Saver mode can pause background apps. Backmiles shows a notice when it does.

1. 1On your phone, go to Settings → Location → Location services → Timeline.
2. 2Tap Export Timeline data and save the file. It's called Timeline.json.
3. 3In Backmiles, open Catch up on past drives and tap Choose file, or share the file straight to Backmiles.

1. 1In Google Maps, tap your picture, then Your Timeline.
2. 2Tap ⋯ at the top, then Location and privacy settings → Export Timeline data.
3. 3Save it to Files, then in Backmiles tap Choose file.

Cancel

1. 1Open Settings and tap your name.
2. 2Tap Subscriptions → Backmiles.
3. 3Tap Cancel Subscription.

Request a refund

1. 1Go to reportaproblem.apple.com and sign in.
2. 2Tap I'd like to → Request a refund, pick a reason.
3. 3Choose the Backmiles purchase and submit.

Apple's help: Cancel a subscription · Request a refund

Cancel

1. 1Open the Play Store and tap your profile picture.
2. 2Tap Payments & subscriptions → Subscriptions → Backmiles.
3. 3Tap Cancel subscription.

Request a refund

1. 1Within 48 hours of the charge, request it from your Google Play order history (see Google's refund page).
2. 2After 48 hours, write to us at support@backmiles.com with your Google order number (it starts with GPA.) and we'll review it.

Google's help: Cancel a subscription · Refund policies · Your subscriptions

Every drive keeps a log of who sorted or changed it, and when, including Smart's decisions and their reasons. Most disagreements are settled by reading it together.

Whether a drive is business is a question for you, your employer and your tax adviser, not for us. Owners can re-sort business drives; drivers can see every change and add notes explaining a drive.

If a record looks technically wrong (a missing change, a drive that shouldn't exist), email support@backmiles.com from the account's email. We can confirm what the system recorded. We don't take sides on classification and won't share one person's private data with another.

In the app: Settings → Account → Export my data. You get your drives, places and settings as files.

In the app: Settings → Account → Delete account. If you own a business, this deletes the business and its drives too. Cancel your store subscription separately.

Access, correction, opting out, or a question about our privacy policy: email privacy@backmiles.com.